Pay

Every conversion takes a margin you never see itemised

If the buyer, the platform and your bank are in three currencies, you are paying for two conversions you did not choose.

By 5 min readPay

Guides on Pay: Pricing, from first principles to the annual review, The ceiling is hours, and it arrives sooner than people expect, What rating work actually pays

The cost of a cross-border payout is almost never the line labelled "transfer fee". It is the exchange rate you were given, which is not the exchange rate that exists.

That gap is the only part of this worth managing, and the way to manage it is to reduce the number of conversions rather than to hunt for a better one.

The rate you read about and the rate you get

The mid-market rate is the midpoint between what buyers and sellers of a currency are quoting at that moment. It is the number a search engine shows you, and it is the number almost nobody transacting a payout receives. Even official reference rates are not transaction rates: the European Central Bank publishes its euro reference rates "for information purposes only" and strongly discourages using them for transactions.

What you receive is the mid-market rate moved a percentage in the house's favour. That percentage is the spread, and it is a fee in every respect except that it is not called one and does not appear on the statement.

The practical consequence is that a payout advertised as free is not free, and a payout with a visible flat fee may be cheaper than one without. You cannot compare two payout routes on their stated charges at all. The only comparison that means anything is the one you do afterwards: the amount that landed in your account, divided by the amount the job was priced at. That is the same discipline the post on comparing platforms on take-home rather than headline commission applies to fees, and it produces the same surprise.

Where the second conversion comes from

Most earners assume there is one conversion in the chain. There are frequently two, and occasionally three.

A common shape looks like this. The buyer pays in their own currency. The platform holds balances in one currency, so the payment is converted into that. Processors document this leg openly: Stripe's currency documentation says that when the charge currency differs from the settlement currency, Stripe converts the charge to the settlement currency. Your bank account is denominated in a third, so the payout is converted again on arrival.

Each conversion applies its own spread, and the spreads compound. Two conversions at a modest spread each cost meaningfully more than one conversion at a poor spread, which is why the count matters more than the quality of any single leg.

The second conversion is also the invisible one. The first happens inside the platform and shows up as a converted balance you can see. The second happens at your bank, after the money has left the platform's reporting, and the platform's statement will show the full payout as sent. If you reconcile only against platform reports, you will never find it.

What you can actually control

You usually cannot choose the buyer's currency, and you usually cannot choose the platform's. You can often choose the currency your payout is denominated in, and that single choice is worth more than any other move available to you.

Holding an account in the platform's settlement currency removes the last conversion entirely. Multi-currency accounts have made this cheap enough that it is now the default answer for anyone taking regular cross-border work, rather than the sophisticated one it was five years ago.

Two smaller levers are worth knowing about.

Payout frequency interacts with the fee structure: where a flat charge exists, fewer and larger payouts cost less in total, and where the cost is purely a percentage, frequency makes no difference at all. Which of those you are facing is answerable in one afternoon of reading your own statements, and it is the sort of thing worth writing down while you can still see it.

Card networks add their own cross-border assessment when the buyer's issuing bank sits in a different country from the merchant of record. That charge is levied on the platform, not on you, and it is one of the reasons a platform's effective take differs by buyer country in ways its published commission does not explain. The full anatomy of what sits between a payment and your bank is in the piece on platform fees.

Why a platform pays out in fewer currencies than it accepts

Accepting a currency is a payment-processing question. Paying out in one is a banking and compliance question, and the second is much harder.

A payout currency requires a banking relationship in that market, licensing that permits sending money there, sanctions and identity screening under that jurisdiction's rules, and a reconciliation process for when a payment bounces back. That is why a platform will cheerfully take payment from thirty countries and pay out to twelve.

For an earner this has one practical implication. Check the payout currencies before you build any part of your working life on a platform, not after your balance crosses the withdrawal threshold. Discovering that your currency is not supported at the moment you want the money is the expensive order to discover it in, and it is the same category of avoidable surprise as a withdrawal minimum you did not read.

What none of this changes

Currency friction is a cost of doing cross-border work, not a reason to price differently for foreign buyers. The buyer did not choose your bank, and a surcharge aimed at them will lose bookings faster than the spread was ever costing you.

It is also not a reason to route around the platform. An off-platform transfer removes the commission and the buyer protection at the same time, and the second is what makes a stranger comfortable paying in advance - something the buyer-side account of how a commission is normally arranged makes fairly clear.

Where it does change behaviour is in your records. Record the amount the buyer paid, the currency it was paid in, and the amount that landed, as three separate figures. Setting prices in more than one currency is the other half of this, and multi-currency pricing without losing money is where the spread hides. Once you have thirty jobs of that, the effective cost of your payout route is a division rather than a guess, in the same spirit as documenting the method before trusting the number - and if the answer is more than a percent or two, the fix is a different account, not a different price. The comparison tools buyers use are themselves priced and hosted across borders, which is worth remembering when a platform's rates look inexplicable: it is usually paying the same spreads you are, one layer up.

Rate Cock lists its supported payout methods and their currencies on its rewards and payouts page, which is the sort of page to read before signing up anywhere rather than after.

Read next

Full archive